Frequently asked questions
What is the return policy?
Return & Refund Policy
TS WanderCraft Studio
At TS WanderCraft Studio, our goal is for every customer to be totally satisfied with their purchase. Each item is thoughtfully handcrafted and made with care. If something isn’t quite right, please reach out — we’ll always do our best to work with you and make it right.
Custom & Personalized Items
Because many of our products are custom-made or personalized, all sales on customized items are final. This includes items with names, dates, photos, custom designs, or made-to-order specifications.
However, if your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue, and we will gladly assist with a replacement or resolution.
Non-Custom Items
For non-custom, non-personalized items, returns are accepted within 7 days of delivery.
To be eligible for a return:
Item must be unused and in its original condition
Item must be returned in original packaging
Proof of purchase is required
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect:
Contact us within 48 hours of delivery
Include clear photos of the item and packaging
Once verified, we’ll provide a replacement or appropriate solution at no additional cost.
Refunds
Approved refunds (when applicable) will be processed to the original form of payment within 5–7 business days after the return is received and inspected. Original shipping fees are non-refundable.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not yet begun. Once production starts, orders cannot be canceled.
Contact Us
If you have any questions or concerns about your order, please reach out to us at:
We truly appreciate your support of our small business and thank you for choosing TS WanderCraft Studio 🤍
Are any purchases final sale?
All custom-made items are final. We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. It may take 2-3 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured locally in the United States.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.